At Donnyfest, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, purchase tickets, or attend the event. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal information to provide a seamless experience for ticket purchasing and event participation. The types of information we collect include:
- Personal Information: When you purchase a ticket, we collect details like your name, email address, phone number, and payment information.
- Event-Related Information: If you attend Donnyfest, we may collect information related to your ticket (e.g., ticket type, date of purchase).
- Communication: Any emails or inquiries you send to us may be stored for reference.
- Technical Data: We may collect your IP address, browser type, and usage data when you visit our website to help us improve our services.
2. How We Use Your Information
We use your data to ensure that you have a smooth experience with Donnyfest. Specifically, we may use your information for:
- Ticket Processing: To process your ticket purchase and provide confirmation details.
- Customer Support: To answer any questions or resolve issues you might have regarding your purchase or the event.
- Marketing & Communications: With your consent, we may send you event updates, promotions, or reminders about upcoming Donnyfest events. You can opt out at any time.
- Improving Our Services: Analyzing website usage and trends to enhance user experience.
3. How We Protect Your Data
We prioritize the security of your personal information. We use a variety of measures, including encryption and secure servers, to ensure that your data is protected from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so while we strive to protect your data, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may, however, share your data in the following situations:
- Service Providers: We may share information with trusted third-party service providers (e.g., payment processors, email marketing platforms) that help us operate our event or website.
- Legal Obligations: We may disclose your data when required to do so by law or to comply with any legal process.
- Event Partners: With your consent, we may share your information with event sponsors or partners who may offer promotions or services relevant to Donnyfest attendees.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies collect information about how you use our site and allow us to customize content and advertising. You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of the site.
6. Your Data Rights
You have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise these rights, please contact us at info@donnyfest.co.uk. In some cases, we may retain certain information for legal or administrative purposes (e.g., for tax records or fraud prevention).
7. Data Retention
We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, we may retain your information for accounting, legal, or reporting requirements.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media or ticket resale platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies when you visit them.
9. Children’s Privacy
Donnyfest does not knowingly collect or solicit personal information from children under the age of 13. If you believe we may have collected information from a child under 13, please contact us at info@donnyfest.co.uk, and we will promptly remove the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you either via email or by posting a notice on our website. Your continued use of our services after any changes signifies your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights related to your personal data, please contact us at:
- Email: info@donnyfest.co.uk
